15-Day Return Policy

Unaltered or unused stock merchandise may be returned for full credit within the first fifteen days after invoice. Batteries, Special Order and Made to Order items cannot be accepted for return

Return Instructions

All merchandise should be returned in its original packaging (whenever possible) along with a copy of the respective invoice.

Merchandise should be packed in such a way as to avoid damage in transit and insured

Disclaimers

Rochester Findings will not assume any responsibility, expressed or implied, for gemstones lost to the many variables relating to prong failure, or for the repair or replacement of altered and defective items